Send fee reminders to parents via WhatsApp

From the dashboard menu, click Finance. It opens on the Payments tab, which is where you see how much of this term's fees have come in.

Check the Term selector on the right is showing the term you are chasing. Everything below it follows that choice.

1

Scroll to Collection by Class. There is a card for each class showing what has been collected and what is still outstanding. The class with the biggest outstanding figure is usually where to start.

Click View Students on that card. You get one row per student: their bill number, the total, what they have paid, and their status (Paid, Partial, Unpaid or Overdue).

On the row for a parent who still owes, click the ⋮ menu and choose Send a reminder. edunile sends a WhatsApp message (and an email, where the parent has one on file) straight away. The wording is a friendly reminder of the amount outstanding, the bill number and the due date.

A note at the edge of the screen says Sending on WhatsApp… straight away, then what happened: Sent, and which way it went (WhatsApp, email or both). If it could not reach the parent, it says that instead, rather than pretending it went, and tells you what to fix.

One tap is enough. If you tap Send a reminder again the same day, edunile does not message the parent twice. It says Already reminded today at 9:02 am (with the time it went) and offers Send again, for when the parent says they did not get it. The row on the class list also shows Reminded today, 9:02 am under the student's name.

If today's WhatsApp limit has been reached, it says Queued for tomorrow (daily limit reached). The email (where the parent has one) has already gone, and the WhatsApp goes by itself the next morning. You don't need to send it again.

Send a reminder only appears on bills that are Unpaid, Partial or Overdue. A parent who has paid cannot be reminded by mistake.

Go down the class list and send each parent who owes their own reminder, as in step 3. Each one names the amount that parent owes, so a parent who has paid is never chased by mistake. A row that says Reminded today has already had one today.

To have edunile send them for you in the days before the due date, turn on Payment reminders when you send fees. The last question below shows where.

Parents who pay after being reminded move to Paid on the class list, usually within a few hours of them opening the payment link. Refresh the page to see the latest.

To see how one parent's reminder went, open their bill (click the student's row on the class list). Under the buttons, a line says when the last reminder went and how, for example Last reminder today, 9:10 am. WhatsApp delivered, email sent. or WhatsApp goes tomorrow morning. A WhatsApp that did not arrive also waits for you under Communications → Undelivered.